Contact Us

We're here to help and always happy to hear from you. Whether you have a question about a product, need a hand with an order, or just want to share some feedback, the Vellum support team is ready to assist.

Email Support

The best way to reach us is by email at support@vellum.com. We aim to respond to every message within 24 hours.

Support Hours

Our team is available Monday through Friday, 9:00 AM to 6:00 PM (ET). Messages received over the weekend will be answered the next business day.

Order Help

To help us resolve your request as quickly as possible, please include the following:

• Your order number
• The email address used at checkout
• A brief description of how we can help

For questions about order tracking or returns, just send us a note and we'll guide you through the next steps.