Shipping & Returns

Every Vellum order is made just for you, and we want it to arrive quickly, safely, and exactly as you imagined. Here is everything you need to know about how we produce, ship, and stand behind your purchase.

Made-to-Order Production

Because each item is crafted on demand, we begin production as soon as your order is placed. Most pieces are printed, finished, and ready to ship within 1–3 business days. You will receive a confirmation email the moment your order leaves our studio.

Shipping Times

Once your order ships, estimated delivery windows are:

• United States: 2–5 business days
• International: 5–10 business days

Delivery times are estimates and may vary slightly during peak seasons or due to customs processing on international orders.

Free Shipping

Enjoy free standard shipping on every order over $50. The discount is applied automatically at checkout, no code required.

Order Tracking

Every shipment includes full tracking. As soon as your order is on its way, we will send a tracking link by email so you can follow your package from our studio right to your door.

30-Day No-Hassle Returns

If something is not quite right, you have 30 days from delivery to request a return. The process is simple and stress-free, just reach out to our team and we will guide you through it.

Damaged Items

We take pride in our craftsmanship, but if your item arrives damaged or defective, we will make it right at no cost to you. Simply send us a photo of the issue and we will ship a free replacement right away, no return shipping needed.

Need Help?

Our support team is always happy to assist with any questions about your order, shipping, or returns. Reach out anytime and we will respond promptly.